1. Are you original manufacturer?

Yes, Qunsuo are the original manufacturer which is specialized in thermal printer, handheld PDA, barcode scanner and etc.

2. Would you provide SDK for me?

Yes, Qunsuo will offer SDK for free.

3. How about the warranty for the products?

According to our warranty policy, Qunsuo will provide 12 months warranty time from the shipment date for our products (Excluded the consumable parts).

4. How about the minimum order?

Qunsuo accept one piece sample order for standard products. If OEM/ODM needed, please DM for more details.

5. Do you accept Paypal?

Yes, Qunsuo accept paypal. Besides, we accept Western Union, T/T.L/C, Secure payment (Escrow Service from Alibaba) and so on.

6. How about the delivery time?

Generally, sample can be shipped within 2-3 working days after payment. Big order lead time depends on the quantity, normally 1 to 4 weeks.

7. How about the shipping methods?

By Express: DHL, UPS, TNT, FEDEX or Aramex EMS E-packing

By Sea: Inform us the Sea Port to check which ship line

By air: Inform us the Airport to check which flight

Or pick up by the customers

8. How about the after sales service?

a. Our all products will provide 12 months warranty

b. Enough stock spare parts for guarantee

c. Professional engineers provide 7*24 online service

1. All items will be 100% check or tested before shipping.
2. Warranty is 12 months, if there is no Man-made problem,we will replace or repair for your freely. 
3. If you need to exchange or return,please request a return address from us.Items return must contains all accessories and packing well.The buyer should pay for the return shipping fee. 
4. For the product maintenance,we will send the video for your reference.If necessary,we will send technical staff to train client's repairer for free.
5. We own the best after-sale service, if any problems happened,our team will do our best to solve for customers. 
6. We will provide technical assistance for the whole life. 
7. Please send by EMS or your local post when send back

Warranty and Return

1. All of our products and accessories are tested by 3 times before shipping out.

2. Warranty is 12 months, if there is no Man-made problem,we will replace or repair for free. 1% extra device and spare parts will be provided for bulk order.

3. We can provide the best and promt after-sale service, if any problems happened, our support team will do our best to solve for customers quickly.

4. All the goods are inspected before shipment, so if you are not satisfied with the purchase, you can exchange the items within one week.

5. All Return items must be in its original conditions, including box and accessories. Man-made defects are not guaranteed, such as broken, scratched and so on.

6. Please send by EMS or your local post when send back.